How can the ServiceNow portal solve the challenges that Boxeo is experiencing

Boxeo is looking to ServiceNow for a solution to replace their legacy home grown ticketing system.
Goal: The goal of the presentation is not only to understand the system features but to tie the features around value to the customer. Act as a ServiceNow consultant, pitching the ServiceNow Ticket System to Boxeo to replace their home grown ticketing system. Compare ServiceNow Ticket System to Boxeo ticket system by addressing Boxeo’s concerns (included below)
Boxeo is focused on the employee experience. The biggest challenge they have is a very old text based service catalog that employees hate using and end up making calls to the service desk or emailing slowing the process and creating more work.
They are looking for a solution that has more of a look and feel that is more modern and consumer grade.
They are a global company so they need a solution that can accommodate users 24 hours a day, 7 days a week.
They would prefer to use a solution that is low code and easy for them to configure as their business needs change.
Having a solution that supports mobile would be a huge plus.
ServiceNow appears to be more expensive but they are open to the solution if ServiceNow can show the value of the product.
Intuitive and ease of use
Showing how the product could be used in other areas of the business besides I.T.
Important part of this demo should be a story. The customer seems to favor stories with outcomes rather than technical demos.
How can the ServiceNow portal solve the challenges that Boxeo is experiencing and what are the positive outcomes Boxeo will get if they chose ServiceNow for their service catalog?
Resources:
https://www.servicenow.com/

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