Identify and recommend improvements (include customer service/patient experience and culture needed).

Final Project
Team of 2:
“To Err is Human” as a core reference to provide background.
Each group will do the following:
Choose a large health system and service area to be approved by the professor (some examples: University of Michigan, Mayo Clinic, John Hopkins, Cleveland Clinic).
Divide the work as equally as possible.
Review the current quality plan and complete a comparison of National Quality Priorities https://www.ahrq.gov/research/findings/nhqrdr/nhqdr15/priorities.html and CMS Measurement Tool https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityMeasures/CMS-Measures-Inventory.html . (note you may have to copy and paste into browser to access). (Links to an external site.)
(Links to an external site.)Note the strengths and weaknesses of the plan. Identify gaps from each category and note that may be quite different per category.
Summarize your findings.
Identify and recommend improvements (include customer service/patient experience and culture needed).
Provide an overall summary of the revised quality plan, measures, methods, and considerations.
This paper should follow APA guidelines and include a title page, introduction, content, summary and reference page. Include 5-10 references.
This paper is a group paper and my parnter has already started. I just need part 4,5 and 6 done. The paper is attached in files.