Communication
List and describe the three I’s of conflict management
1. What is emotional labor? Emotional work?
2. What is workplace bullying?
3. List and describe the three dimensions of burnout.
4. List and describe the three coping mechanisms for coping with burnout.
5. List and describe the three I’s of conflict management
6. What is intergroup conflict? Interorganizational conflict?
7. List and describe the phases of conflict?
8. List and describe the four ways of handling conflict.